五、客户服务主管

　　主要职责/挑战：

　　·按照服务规定的程序和标准处理以下事务并提供服务：

　　1.现金交易;

　　2.资金转移;

　　3.客户询问;

　　4.检查收集;

　　5.开户;

　　6.账户维护;

　　7.余额确认;

　　8.投诉处理;

　　9.评分板更新;

　　10.贷款申请;

　　11.贷款支出

　　12.贷款维护

　　13.内部和外部报告;

　　14.分支机构管理

　　15.其他分配的职责。

　　任职资格：

　　1、 拥有2-3年相关银行工作经验的大学毕业生;

　　2、扎实的银行产品和服务以及银行业务程序;

　　3、表现出主动和自信的团队球员;

　　4、渴望升级，个人知识和技能以满足工作要求的自我激励者;

　　5、良好的英语和普通话口语和书面表达能力。大学学位在商业/银行/会计或相关学科;

　　6、对银行法规有很好的理解

　　Key Responsibilities/Challenges:

　　· Handle the following transactions and provide service according to the laid down procedures and standard of service:

　　1. Cash transaction;

　　2. Fund transfer;

　　3. Client inquiry;

　　4. Cheque Collection;

　　5. Account opening;

　　6. Account maintenance;

　　7. Balance confirmation;

　　8. Complaint handling;

　　9. Rate board update;

　　10. Loan Application;

　　11. Loan Disbursement

　　12. Loan Maintenance

　　13. Internal and external reports;

　　14. Branch administration

　　15. Other assigned duties.

　　· Assist BOSM to ensure all Operational, Compliance, Control procedure and guideline are properly carried out and adhered to.

　　· Comply with internal policies and external regulations and ensure all internal and external report to be submitted on time.

　　· Accountable for implementing and complying with AML requirements when performing duties.

　　· Ensure timeliness of managing client’s complaint and solve complaints at first time.

　　· Proactively anticipate clients needs and takes action

　　· Identify gaps which would put the Bank and its clients at risk and takes action

　　· Build up good relationship with all internal & external clients.

　　· Work independently, talking ownership of issues and escalates as required to the appropriate party

　　· Make effort to continue improving product knowledge and to acquire multi-products processing skill.

　　· Make effort to improve personal productivity and output level. To achieve established standard.

　　· Assist BOSM with the training and monitoring of team members’ performance.

　　· Understand the risk associated with Products Processing and ensure that they are minimized.

　　· Understand the Bank’s operation risk standard underlying operating process and follow them carefully.

　　· Maintain the Bank’s reputation

　　Selection Criteria:

　　- A university graduate with 2-3 years of related banking experience

　　- Solid knowledge of bank products and service and banking procedures

　　- Team player who shows initiative and assertiveness

　　- Self-motivator who is keen to upgrade, improve personal knowledge and skills to meet job requirements

　　- Good command of both spoken and written English and Mandarin. A university degree preferably in Business/Banking/Accounting or related discipline

　　Good understanding of banking regulations

（责任编辑：李明）