二、柜员

　　工作职责：

　　1、协助分公司经理在各分公司实现业务目标;

　　2、推动或支持成本优化措施，以实现成本节约目标;

　　3、确保内部和外部客户的服务始终保持在水平，并在规定的质量标准内始终保持;

　　4、持续推进并确保以下关键服务KPI或项目符合银行要求:

　　NPS -平均分支

　　——客户满意度得分

　　- 8分钟服务承诺达成率。

　　-个别CASA的开放。

　　——客户的投诉比率

　　5、根据制定的业务流程和服务标准，办理业务并提供服务;

　　6、协助部门经理完成交叉销售目标，完成个人推荐目标。

　　任职资格：

　　1、大学学历，1-2年相关银行工作经验;

　　2、银行产品及服务及银行程序、股票市场、单位信托及其他个人投资服务的扎实知识;

　　3、具有主动性和自信的团队精神。

　　4、自我激励，渴望，个人知识和技能，以满足工作要求。

　　5、良好的英语口语和书写能力。

　　Scope of Role:

　　· Assist BOSM to manage the branch’s operations, counter transactions and cash on daily basis, which include: operations and compliance management; the maintenance of the highest service quality to clients; cross-sell, referral and other business target achievement.

　　Key Responsibilities/Challenges:

　　Business Performance

　　· Assist Branch Manager to achieve business objective at the respective branch.

　　· Drive or support cost optimization initiatives to achieve cost saving target.

　　Service

　　· Ensure the services to both internal and external clients are maintained at a consistently highest level and within mandated quality standards at all times.

　　· Consistently promote and ensure the following key service KPI or initiatives meet banks’ requirement:

　　- Average Branch NPS

　　- Client satisfaction score

　　- 8 minutes service pledge achieving rate

　　- Individual CASA opening TAT

　　- Client’s complaint ratio

　　· Handle the transactions and provide services according to the laid down procedures and standard of service.

　　· Assist line manager to achieve cross-sell targets and finish personal referral target.

　　Operation

　　· Learn, understand, enforce and strictly adhere to risk, compliance and mis-selling regulations, requirements, local regulatory requirement, policies and procedures in day-to-day responsibilities ensure all internal and external reports to be submitted on time.

　　· With monitoring of processing flow and system behaviors, assist BOSM to maximize the usage on resources, minimize the operational loss and ensure potential risks are covered by appropriate control procedures as well as its implementation during processing.

　　· Assist BOSM to ensure the rectification actions identified from all kinds of KCSA/QA/Spot Check being fully followed and completed at branch.

　　· Assist BOSM to pass the internal and external auditing. No repeated/significant audit findings.

　　· Assist BOSM to ensure branch related cash, suspense, sundry, nostro and memo accounts etc. reconciled.

　　· Ensure no cash difference or other transaction/reporting error occurred.

　　Self Development.

　　· Ensure 100% completion of all kinds of e-learning and mandatory trainings etc.

　　· Actively participate in various training programs arranged by the bank and keep self-training on bank products.

　　· Develop multi-skills to handle different types of client’s enquiries.

　　Anti Money Laundering Prevention

　　· Accountable for implementing and complying with AML requirements when performing duties.

　　Selection Criteria:

　　· A university degree with 1-2 years of related banking experience

　　· Solid knowledge of bank products and services and banking procedures, equities markets, unit trusts and other personal investment services

　　· A team player who shows initiative and assertiveness

　　· Self-motivator who is keen to upgrade, improve personal knowledge and skills to meet job requirements

　　· Good command of both spoken and written English and Mandarin

（责任编辑：李明）